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Communication with the heart, is when you say words in a proper way. You can say anything to people without people being angry or hurt if your inner condition communicates goodness.
Source: www. mittmedium.no (Ingunn Brattlid).
When you know that you are going to meet a person to confront, there are two things that you can expect to happen. The person goes in the defense position, will be stressed and most likely get trouble keeping the focus. It is important for you to meet the person with smile and talk to her and give her the impression that you are there to listen. Instead of getting into the charges. For example, by saying. It seems to me that you do not feel comfortable and seem unhappy? Is there something you want to tell? In this way, you will help this person to feel calm and you give this person the freedom and opportunity to tell his story and instead of this person mobilizing his defense against the charges, she tells things that show why not thrive at work. Your job is to inspire and let her feel that you are there for her. And things change. Usually for the better.
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